Last updated July 8, 2026
AdminLedger for Jira Support SLA
Elevara provides support for AdminLedger for Jira through a role-based support channel and the customer support form.
Support Channels
| Support organization | Elevara Support |
|---|---|
| Support email | support@elevara-apps.xyz |
| Support request form | https://elevara-apps.xyz/contact/ |
| SLA URL | https://elevara-apps.xyz/support/ |
Hours Of Operation
| Time zone | America/Chicago, Central Time |
|---|---|
| Days of operation | Monday through Friday |
| Hours of operation | 9:00 AM to 5:00 PM Central Time |
| Observed holidays | United States federal holidays |
Response Targets
| Standard support target | One business day |
|---|---|
| Marketplace target response time | 24 hours during business days |
| Security and privacy reports | Triaged with priority based on severity and customer impact. |
Support Scope
Elevara support covers AdminLedger for Jira installation, Marketplace licensing, scan behavior, CSV export, Confluence report publishing, privacy, and security questions.
AdminLedger does not automatically modify Jira configuration. Customers remain responsible for reviewing findings before making Jira administration changes.